The Soho Hotel
Boutique Hotel in Adelaide's East End
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Terms & Conditions

 
 

Terms & Conditions

By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require the booking to be paid in advance.
Payments must be 'cleared funds' before a booking can be confirmed. Payments are only refundable under the conditions set-out here within.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-in & Check-out
Guests must check-in and check-out by the times stated below;

Check-in after: 2:00pm and before 22:00pm on day of arrival
Check-out by: 11:00am on day of departure

Payment Methods & Identification

All bookings will need to present the credit card used to make the booking and Government issued Photo ID on arrival.
Plus a valid credit card to be able to pre-authorize incidentals.

Please note pre-authorized funds will generally release after 7 days, unless prior cancelled but can be held for a further 30 days should the need arise. Any incidentals will be charged including but not limited to mini-bar, damage and excess cleaning charges using the pre-authed funds and then released in due course.

In the event of a corporate booking, we will require a charge-back authority form to be completed prior to arrival, from a valid company representative/card holder.

If no credit card is available a cash bond of $200 will need to be held on arrival.

Cancellation, Returned Deposit & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible. Bookings already paid are only returned in accordance with the following conditions;

We require 48 hours notice of cancellation or change of booking, all bookings will be charged 48 hours prior to arrival. Notifications of cancellation or changes must be made in writing to.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

Some promotional bookings will be pre-paid no cancel, these will be highlighted on the promotion. During times of peak demand and over special occasions we may enforce a no cancellation policy, this will be communicated via your booking channel.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.

General cleaning is included in the accommodation tariff, however if excessive cleaning is required an additional cleaning cost of $50 per hour will be charged.

Any damages or missing items from the room will be charged accordingly, please respect our property. Please respect the privacy and comfort of all other guests and keep noise to a minimum after 10pm.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking
All accommodation rooms, balconies and hotel areas are strictly no smoking. Smoking including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas outside of the hotel as sign posted throughout the accommodation and is in accordance with the local laws.

Pets & Service Dogs
We do not accept pets throughout the accommodation, except for service dogs.

Parking
Where parking is utilised, guests accept that they park their vehicles at their own risk.